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End abuse in GP Practices

This video shows just some of the abuse that is commonly experienced by staff working in GP practices across the country and unfortunately this includes the staff at Holland House. The problem has got much worse during the pandemic as the pressures on primary care services have increased. We are suffering from unprecedented levels of demand at the moment and are doing our best to respond as quickly and efficiently as we can whilst maintaining a safe service for all of our patients.

The surgery has a zero tolerance approach to abuse directed at it’s employees and if you do make comments or behave like this, then you can expect the practice to follow this up with you.

We would much prefer to encourage everyone to be kind and caring towards each other.

Thank you for your patience and understanding.

Holland House



Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition, it will also make your record more easily and speedily accessible to clinical staff within your practice.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

If you wish to discuss the scheme, please inform the Practice direct either by letter or via email:

[email protected]

DESMOND – Diabetes Education and Self-Management for Ongoing or Newly Diagnosed

DESMOND is a nationally accredited course for people with Type 2 Diabetes.

It’s pretty unique. It is an education programme specifically designed to support you the person with diabetes to become the expert. The fully trained educators are there to help you increase your knowledge and understanding of what having diabetes will mean for you and how you can manage your care effectively. It is an opportunity to meet and share experiences with others.

DESMOND as a programme can be delivered over one day course or 2 half day (equivalent)sessions.

You are invited to join a small group of up to 10 people with Type 2 Diabetes. You will be given up to date information and learn practical skills to manage your diabetes. The DESMOND programme is built around group activities, but there will be opportunities for individuals to speak to an Educator on their own if they wish. An opportunity will be provided to discuss and explore factors relating to diabetes such as food choices, activity and medication. You will also be able to meet and talk to others in the same situation. The sessions are delivered in an informal and friendly atmosphere. It is not like being back at school! You can bring your partner, family member, carer or friend, they will be very welcome.

The course can be accessed by people that have been newly diagnosed with Type 2 diabetes (within first 12 months of diagnosis) but also those who have established Type 2 diabetes.


Courses are delivered in both health care settings and local community venues. A full list of locations across the Fylde coast can be found here:

Course Duration: 9.30 to 4.30pm (to include breaks), plus a mixture of half day sessions and occasional Saturdays. To book a place Tel: (01772) 777620 or

email: [email protected]



Moor Park Health & Leisure Centre, Bristol Avenue, Blackpool, FY2 0JG

Whitegate Drive Health Centre, 150 Whitegate Drive, Blackpool, FY3 9ES

South Shore PCC, Lytham Road Blackpool FY4 1TJ

Blackpool Cricket Club, Stanley Park, Barlow Crescent off West Park Drive, Blackpool, FY3 9EQ ** New Venue for 2018**

Chorley and South Ribble

Coppull Clinic, 2 Springfield Road, Coppull, PR7 5EJ

Cotswold Supported Housing Centre, Cotswold House, Cotswold Road, Chorley, PR7 3HW


Minerva Health Centre, Lowthorpe Road, Preston, PR1 6SB

Longridge Hospital St. Wilfrids Terrace Longridge, Preston PR3 3WQ

Wyre and Fylde

St Annes Primary Care Centre, Durham Avenue, St Annes, FY8 2EP

Mountcroft, Albert Street, Fleetwood, FY7 6AH

Wyre Civic Centre, Breck Road, Poulton-le-Fylde,Lancashire, FY6 7PU

Wesham PCC Derby Road, Wesham, PR4 3AL

Garstang Surgery, Kepple Lane, Garstang, PR3 1PB

Over Wyre Medical Centre, Wilkinson Way, Preesall, FY6 OFA ** New Venue for 2018**

North Lancashire

Heysham PCC Middleton Way, Heysham, LA3 2LE

Moor Lane Mills, Lancaster, LA1 1QD

The Globe Arena Morecambe FC, Christie Way, Westgate, Morecambe, LA4 4TB ** New Venue for 2018**

Galloways, 12 Victoria Street, Morecambe, LA4 4AH ** New Venue for 2018**

Curriculum basis for the day covers:

  • Introduction and housekeeping
  • The Participants Story
  • Type 2 Diabetes and Glucose
  • Managing Blood Glucose
  • Food Choices: Glycaemia and Insulin Resistance

Reflections so far

  • Long term effects of Type 2 Diabetes
  • Physical Activity
  • Food Choices – Focus on fats
  • Diabetes Self-management Plan
  • Questions and future care

Further information on Desmond can be found on our website at : https://www.lancashirecare.nhs.uk/desmond