Holland House Surgery

Lytham Primary Care Centre, Victoria Street, Lytham, FY8 5DZ | Telephone: 01253 955350
Freckleton Health Centre, Douglas Drive, Freckleton, Lancashire, PR4 1RY | Telephone: 01253 955350

Access to Coronavirus Testing

If you want to book a #coronavirus #COVID19 test please do not contact Holland House as we have no access to this system.

To book a test:

🖥️ Visit https://self-referral.test-for-coronavirus.service.gov.uk/antigen/name

☎️ Or call 119

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“Assessment first” from GP practices open and providing services

The threat of infection from Covid-19 still exists within our communities, and locally, patients are being asked to continue to follow the guidance, stick to any restrictions in place and take the necessary precautions such as wearing face coverings and practicing good hygiene. GP practices are open and continue to provide services as they have done throughout the pandemic. This means that for patients, their GP practice is open and providing GP services.

GP practice buildings are public buildings and as such must be kept covid-secure. Your GP practice will already have a process in place for managing entry into the premises to help minimise the risk of anybody spreading the virus. Please continue to follow this.

New ways of providing GP services have been introduced in order to maintain access to your GP practice team whilst protecting you, others and staff. Triage (making an assessment of your condition and prioritising care accordingly) is an important part of how GP practices work. This has always been in place but has been vitally important during the pandemic.

Dr Ben Butler-Reid, local GP, and Medical Director of Fylde Coast CCG said:

“GP practices are open and have been providing GP services throughout the covid-19 pandemic. They have learned during the pandemic, that they can conduct consultations very well with the vast majority of patients using digital technology. The majority of common conditions can be assessed and diagnosed by your Doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones – and GP practice staff from the potential risk of the virus.

 “If your doctor judges that your condition needs to a consultation in a face-to-face appointment then this will be arranged, however this will be a clinical decision by the doctor based on their judgement of the absolute need to do so.

 “These new ways of working provide mutual benefits to patients and your GP practice which is why before the pandemic we had a plan to start introducing these more frequently”.

The use of these digital technologies has been shown to improve patient experiences thanks to the convenience and increased access that they provide. GPs want to make sure that these new ways of working and the benefits they bring are not lost. Covid-19 has changed many aspects of our daily lives, with lots of positive changes. These new ways of accessing your GP and receiving care or treatment are just one of those.

Frequently asked questions

Is my GP Practice open?

Yes, your GP practice is open.

You can access GP services from your GP practice. Some of the ‘traditional’ ways of working have been adapted to protect you and staff from the potential risk of coronavirus. For example, how you access your GP practice building or how your appointment is undertaken might be different.

I would like a face-to-face appointment, when can I get this?

Not all conditions need to be seen by your GP in a face to face appointment. Your GP will judge whether or not he or she needs to see you, or whether an alternative consultation is better. When contacting your GP, you will undergo an assessment (called triaging) of your needs and to determine whether you may or may not have Covid-19 symptoms. Based on this assessment your doctor or clinician will determine if you need a face-to-face appointment. If safe and appropriate to do so a member of your practice clinical team may undertake your consultation via telephone or through a video consultation. This will help to reduce the risk of coronavirus infection to you and the practice staff.

How can my condition be properly diagnosed via telephone or video?

Lots of common conditions can be diagnosed using mobile devices, telephone or video thanks to the experience of your GPs and their ability to recognise the signs and symptoms of conditions from the information you provide. However, if they judge that it is safer and more appropriate to organise a face-to-face appointment for you then this will be arranged.

What if I can’t or don’t want to use video technology for an appointment?

If for a number of reasons you aren’t able to have an appointment via video technology then your GP will arrange an alternative option – either a phone call, or a face-to-face appointment for you.

Can I still access other services from my surgery, such as ante-natal appointments for example?

Services such as ante-natal clinics, all vaccination programmes for example child and baby immunisations, and hormone injections for patients with prostate cancer have remained in place throughout the pandemic. If you are unsure what the arrangements are, please contact the service directly. Before you attend your appointment, you will be assessed to see if you have any symptoms of covid-19. The helps keep you, other patients and practice staff safe

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MEDICAL RECORDS

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition, it will also make your record more easily and speedily accessible to clinical staff within your practice.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

If you wish to discuss the scheme, please inform the Practice direct either by letter or via email: [email protected]

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Holland House Flu Clinics 2020

We now have appointments for flu vaccinations available to book either by telephone or online for patients who are aged over 65. We also have appointments available for patients aged under 65 but you MUST be in the at risk category to be eligible for a vaccination at this time. If you aren’t sure if you qualify for this programme, then please check with one of our Reception team before booking.

The Government has not yet made any information available for the vaccination programme for patients aged 50 – 64 without a chronic disease. We are not expecting that this will be received before November 2020.

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School Letters of Absence

Please note that it is not a GP’s responsibility to issue school letters of absence for your children. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19

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How to book a COVID-19 test

Your GP Practice cannot assist you in booking a Covid-19 test and does not provide Covid-19 testing; this can only be done via the national online booking portal. Your GP Practice cannot advise you on whether or not your child or children are safe to return to school; this should be discussed with the school(s) concerned.

Please do not visit or make an appointment at your GP practice if you have any symptoms of Covid-19 (high temperature, new continuous cough, loss of taste and/or smell).

The Government is scaling up its testing capacity even further to 500,000 tests a day by the end of October, expanding its network of testing sites and laboratories, as well as investing in new testing technologies. Whilst this scaling up is happening, the service is currently very busy. We would ask anyone who tries to book a test and is unable to do so, or who is offered a location or time which is not convenient, to please wait a few hours and then try again.

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Advice for parents during COVID-19: what to do if your child is unwell or injured

The Royal College of Paediatrics and Child Health (RCPCH) has produced a useful poster for parents and carers advising what to do if a child is unwell or injured during the COVID-19 outbreak.

Download a printable version of the poster here and keep it handy at home.

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Community Hubs offering support during COVID-19 outbreak

Hubs have been set up in each district of Lancashire to help support the people who need it most during the COVID-19 outbreak.

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Coronavirus – COVID-19

Please see our Facebook Page – Holland House Surgery – for all of the latest information on how the practice is working during the COVID-19 pandemic. You will also find lots of information on services available locally to help those who are in self isolation and you can keep up to date on what’s happening in general.

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Need a sick note for COVID-19? Here’s what you need to do

People unable to work for more than seven days because of COVID-19 can obtain an isolation note through a new online service.

Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to COVID-19, either because they have symptoms or they live with someone who has symptoms, and so cannot work.

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