Holland House Surgery

Lytham Primary Care Centre, Victoria Street, Lytham, FY8 5DZ | Telephone: 01253 955350
Freckleton Health Centre, Douglas Drive, Freckleton, Lancashire, PR4 1RY | Telephone: 01253 955350

Access to Coronavirus Testing

If you want to book a #coronavirus #COVID19 test please do not contact Holland House as we have no access to this system.

To book a test:

🖥️ Visit https://self-referral.test-for-coronavirus.service.gov.uk/antigen/name

☎️ Or call 119

“Assessment first” from GP practices open and providing services

The threat of infection from Covid-19 still exists within our communities, and locally, patients are being asked to continue to follow the guidance, stick to any restrictions in place and take the necessary precautions such as wearing face coverings and practicing good hygiene. GP practices are open and continue to provide services as they have done throughout the pandemic. This means that for patients, their GP practice is open and providing GP services.

GP practice buildings are public buildings and as such must be kept covid-secure. Your GP practice will already have a process in place for managing entry into the premises to help minimise the risk of anybody spreading the virus. Please continue to follow this.

New ways of providing GP services have been introduced in order to maintain access to your GP practice team whilst protecting you, others and staff. Triage (making an assessment of your condition and prioritising care accordingly) is an important part of how GP practices work. This has always been in place but has been vitally important during the pandemic.

Dr Ben Butler-Reid, local GP, and Medical Director of Fylde Coast CCG said:

“GP practices are open and have been providing GP services throughout the covid-19 pandemic. They have learned during the pandemic, that they can conduct consultations very well with the vast majority of patients using digital technology. The majority of common conditions can be assessed and diagnosed by your Doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones – and GP practice staff from the potential risk of the virus.

 “If your doctor judges that your condition needs to a consultation in a face-to-face appointment then this will be arranged, however this will be a clinical decision by the doctor based on their judgement of the absolute need to do so.

 “These new ways of working provide mutual benefits to patients and your GP practice which is why before the pandemic we had a plan to start introducing these more frequently”.

The use of these digital technologies has been shown to improve patient experiences thanks to the convenience and increased access that they provide. GPs want to make sure that these new ways of working and the benefits they bring are not lost. Covid-19 has changed many aspects of our daily lives, with lots of positive changes. These new ways of accessing your GP and receiving care or treatment are just one of those.

Frequently asked questions

Is my GP Practice open?

Yes, your GP practice is open.

You can access GP services from your GP practice. Some of the ‘traditional’ ways of working have been adapted to protect you and staff from the potential risk of coronavirus. For example, how you access your GP practice building or how your appointment is undertaken might be different.

I would like a face-to-face appointment, when can I get this?

Not all conditions need to be seen by your GP in a face to face appointment. Your GP will judge whether or not he or she needs to see you, or whether an alternative consultation is better. When contacting your GP, you will undergo an assessment (called triaging) of your needs and to determine whether you may or may not have Covid-19 symptoms. Based on this assessment your doctor or clinician will determine if you need a face-to-face appointment. If safe and appropriate to do so a member of your practice clinical team may undertake your consultation via telephone or through a video consultation. This will help to reduce the risk of coronavirus infection to you and the practice staff.

How can my condition be properly diagnosed via telephone or video?

Lots of common conditions can be diagnosed using mobile devices, telephone or video thanks to the experience of your GPs and their ability to recognise the signs and symptoms of conditions from the information you provide. However, if they judge that it is safer and more appropriate to organise a face-to-face appointment for you then this will be arranged.

What if I can’t or don’t want to use video technology for an appointment?

If for a number of reasons you aren’t able to have an appointment via video technology then your GP will arrange an alternative option – either a phone call, or a face-to-face appointment for you.

Can I still access other services from my surgery, such as ante-natal appointments for example?

Services such as ante-natal clinics, all vaccination programmes for example child and baby immunisations, and hormone injections for patients with prostate cancer have remained in place throughout the pandemic. If you are unsure what the arrangements are, please contact the service directly. Before you attend your appointment, you will be assessed to see if you have any symptoms of covid-19. The helps keep you, other patients and practice staff safe

Holland House Flu Clinics 2020

We now have appointments for flu vaccinations available to book either by telephone or online for patients who are aged over 65. We also have appointments available for patients aged under 65 but you MUST be in the at risk category to be eligible for a vaccination at this time. If you aren’t sure if you qualify for this programme, then please check with one of our Reception team before booking.

The Government has not yet made any information available for the vaccination programme for patients aged 50 – 64 without a chronic disease. We are not expecting that this will be received before November 2020.

School Letters of Absence

Please note that it is not a GP’s responsibility to issue school letters of absence for your children. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19

How to book a COVID-19 test

Your GP Practice cannot assist you in booking a Covid-19 test and does not provide Covid-19 testing; this can only be done via the national online booking portal. Your GP Practice cannot advise you on whether or not your child or children are safe to return to school; this should be discussed with the school(s) concerned.

Please do not visit or make an appointment at your GP practice if you have any symptoms of Covid-19 (high temperature, new continuous cough, loss of taste and/or smell).

The Government is scaling up its testing capacity even further to 500,000 tests a day by the end of October, expanding its network of testing sites and laboratories, as well as investing in new testing technologies. Whilst this scaling up is happening, the service is currently very busy. We would ask anyone who tries to book a test and is unable to do so, or who is offered a location or time which is not convenient, to please wait a few hours and then try again.

Community Hubs offering support during COVID-19 outbreak

Hubs have been set up in each district of Lancashire to help support the people who need it most during the COVID-19 outbreak.

See more ›

Coronavirus – COVID-19

Please see our Facebook Page – Holland House Surgery – for all of the latest information on how the practice is working during the COVID-19 pandemic. You will also find lots of information on services available locally to help those who are in self isolation and you can keep up to date on what’s happening in general.

Need a sick note for COVID-19? Here’s what you need to do

People unable to work for more than seven days because of COVID-19 can obtain an isolation note through a new online service.

Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to COVID-19, either because they have symptoms or they live with someone who has symptoms, and so cannot work.

See more ›

Coronavirus – Appointment Update

Appointments Update

Due to the coronavirus outbreak, as of today the surgery will not have any pre bookable face to face appointments. All appointments will be book on the day as telephone calls. All patients who book an appointment will be sent a coronavirus triage survey via a text message which must be filled in for appointments to go ahead. If you do not have a mobile phone these triage questions will be completed when you speak to a member of staff when you book a telephone slot. We are introducing these measures for both patient and staff safety.

For those with mobile phones you will be able to book telephone slots online using the MyGP app. If you don’t already have this installed, you can download it from the relevant appstore or if you have a PC / tablet, please visit the MyGP website https://www.mygp.com/

Thank you for your patience and understanding at this time.

Big White Wall: Free online mental health resource available to everyone on the Fylde Coast

A free mental health resource for people living with depression and other conditions is now available across the whole of Blackpool, Fylde and Wyre.

Big White Wall, which is available at www.bigwhitewall.com, provides a clinically safe and anonymous online community providing peer to peer support, personal assessments and self-help courses for those who need it.

And thanks to NHS Blackpool and NHS Fylde and Wyre Clinical Commissioning Groups (CCGs), the service is now available to all people with a Fylde Coast postcode.

Dr Neil Hartley-Smith, a Blackpool GP and clinical adviser to the CCGs, said: “We are committed to supporting people living with mental health on the Fylde Coast by providing varied and high quality services for them to access.

“Big White Wall is a fantastic tool for people who are suffering as they can log in anonymously and express how they are feeling to a community of people who feel the same way.

“And for those who struggle to put how they feel into words, they can ‘draw a brick’ to express the difficulties they are facing, which many people find quite therapeutic and relieving.”

Big White Wall chief executive Henry Jones said: “Everyone has mental health and we believe everyone should be able to access support as and when they need it.

“We are delighted to form part of a joint strategy from NHS Fylde and Wyre and NHS Blackpool CCGs of delivering highly effective and easily accessible support for all Fylde Coast residents. We are looking forward to welcoming everyone to our community.”

The Big White Wall is constantly monitored by ‘wall guides’ who are on hand 24/7 and will intervene if members seem particularly low and at risk and provide personal support on a one-to-one basis.

Big White Wall also offers members the opportunity to take online tests to measure their anxiety or depression levels to set goals and track their progress.

Online courses with health professionals covering things like sleep problems, stopping smoking and anger management are also available.

For more information or to sign up to Big White Wall quickly, anonymously and free of charge, visit www.bigwhitewall.com

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