This video shows just some of the abuse that is commonly experienced by staff working in GP practices across the country and unfortunately this includes the staff at Holland House. The problem has got much worse during the pandemic as the pressures on primary care services have increased. We are suffering from unprecedented levels of demand at the moment and are doing our best to respond as quickly and efficiently as we can whilst maintaining a safe service for all of our patients.
The surgery has a zero tolerance approach to abuse directed at it’s employees and if you do make comments or behave like this, then you can expect the practice to follow this up with you.
We would much prefer to encourage everyone to be kind and caring towards each other.
Thank you for your patience and understanding.